01

如何快速搞定买家？

前期准备阶段

在联系客户之前的准备阶段主要注意两个问题：首先，要选择好联系客户的时间，选择上班时间的上午时间联系客户是比较合适的，放假时间最好不要联系客户。

探索沟通阶段

通过设置一些巧妙的问题掌握客户具体需求和实际想法。对价格、质量、交货期和服务等哪一点更看重，知道对方的需求才能有针对性地调整策略。

客户提供建议和选择

1、根据客户来自哪里来推荐符合客户当地市场需求的商品。

2、重点给客户推荐他比较感兴趣的商品，切记一次性推荐很多种类的商品。

3、推荐的时候最多提供两三个选择，以免客户犹豫不决。

02

常见海外客户的种类及回复的绝佳方法

海外客户的买家常见的有三种，零售商、批发商和零售商。

1.零售商是指将商品直接销售给最终消费者的商业企业。线上线下零售商，例如eBay、Amazon、shopify，他们经常会来中国采购产品在自己网站推广。做零售采购的商品所需要的款式多，量少。

话术1：款式多

We have our products development team work whom always think outside the box and develop new products.Every few months we will have many new designs , would you like to give you monthly update？

话术2：发货快

More than …… new designs are ready for quick shipping within 5 days , trust you will love all of them , would you like to have a look ?We contact to tell you very nice news that we have more than ......designs are ready to ship.

2.批发商是指向生产企业购进产品，然后转售给零售商、产业用户或各种非营利组织的商业机构。

话术1：价格优惠

We believe that we can offer you competitive advantage products to help you increase your sales in local market.In the last few years many customers were very happy with our prices and quality , we are sure you will pleased with our products.

话术2：质量保障及交货期

We are one of the few suppliers support refund money in case of bad quality or late delivery.

3.制造商是指生产商品的企业或公司。他们生产出产品后，可以通过零售商或批发商将商品销售给最终消费者或其他商业用户代理商，老外在国内开的贸易公司，国外的buying office，他们在中国帮别人采购产品然后拿提成。

话术1：不抢走你的客户

In order to coopreate more safety we will sign a contract with you and make it clear that we will not contact any of your customers secertly .Please donot worry about coopreating with us as our company business culture is [with us your money in safe your business in safe.

话术2：小订单试一下

It is our honor to cooperate with you , we trust that your customers will fully like the quality of our products. we are ready to send you a sample to check our quality first. Would you like to get a sample？

03

跟老外谈生意有哪些注意事项？

知道你的客户来自哪里，了解不同国家的文化差异。不同国家的语言、文化、信仰、性格、采购需求，对中国企业需求，对外贸业务员的要求都是不同的，要尊重文化差异进行沟通。例如：跟来自欧美西方国家客户要注意5点。

1.互动性：欧洲人和美国人非常喜欢互动性强的人，因此在与他们沟通时不需要过于拘谨，也不需要总是回答“是”。这种互动性可以让对方更容易记住你，并且建立良好的关系。

2.称呼对方：在对话中适当时候要称呼对方，这样可以让对方感到被尊重和重视。如果在对话中经常称呼对方，对方也会称呼你，从而增加彼此之间的亲密度。

3.文化差异：了解欧美文化的差异也是非常重要的。虽然英美文化在很多方面保持一致，但也有一些显著的差异。例如，英国和美国在价值观、行为习惯等方面有所不同。通过阅读、观看影视作品、参加文化活动等方式深入了解这些差异，可以提高跨文化沟通能力。

4.市场策略：在欧美市场的营销中，企业需要制定合适的营销策略，利用网络营销工具推广产品和服务，并进行本地化改造。了解目标市场的消费习惯、喜好和购买决策因素是关键。

5.语言和礼仪：在电话或网络沟通中，要注意礼貌用语，避免显得不礼貌。同时，熟悉公司各部门主管职务及姓名，了解产品类型、型号、用途等信息，以便更好地与客户沟通。

总之，与欧美西方国家的客户沟通时，要注重互动性、适当称呼对方、了解文化差异、制定合适的市场策略，并注意语言和礼仪。这样可以有效提升沟通效果，建立良好的客户关系。

04

怎样提高订单转化效率？分享超好用的实战模板！

刚认识的海外新客户说什么比较好？如何跟客户沟通才能提高订单转化效率？给大家分享四套超好用模板以供参考。

话术1：我们公司很熟悉你们当地的市场

Hi Mr..... , Nice day

Hot selling products for your market.

It is our pleasure to offer you some of our (hot-selling ) products for your market. Trust you like them .our market analysis sure these products will be hot sale in your market. Would you like to try any of them?

Fully hope we have a chance to serve you.

Yours

你的签名

话术2：我们产品性价比高

Hi Mr..... , Nice day

Competitive advantage products to help you increase your sales.

In the last 10 years almost of our customers very happy with our quality , we are sure you will pleased with our products, Let’s try with small order , is it ok ? we believe that we can offer you competitive advantage products to help you increase your sales in local market.

Yours

你的签名

话术3：为你提供不一样的服务

Hi Mr..... , Nice day

For sure we are not the sameYou should discovered that almost of the Chinese suppliers says “ we have very highquality , we have very cheap price “ that is right ? we know maybe we are not the cheapest price in china , also may be we are not the highest quality in china , but we trust we are your right choice supplier in china for ……. Business. please see attachments and you will know more about us.

Yours

你的签名

话术4：质量保障

Hi Mr..... Wish you good day.

Fully hope we can have along term co-operation with you.Our company is one of the few suppliers at alibaba.com whom can offer refund money in case of bad quality.We trust you will be happy with our services. Would you like to give us a chance to show you more advantages about our company?

Yours

你的签名